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Start your adventure with Go Explore Motorhome Hire

Frequently Asked Questions

If I’ve never driven a motorhome will I find it hard?

The motorhome itself is very easy to drive and the 2.3L diesel engine makes driving up even the steepest of  hills easy. You will however, need to be aware that you are driving a much wider and taller vehicle than you may be used to. Therefore you may need to keep an eye out for hazards that you would not notice driving a car. The motorhome will also have a much larger turning circle than you are used to.

How many drivers are permitted to drive the motorhome and are there any restrictions?

One driver is allowed within the hire charges. (additional drivers will incur a charge)  All drivers must be over 25 and under 75 years of age and have a valid C1 entitlement on their Driving Licence (generally people who passed their driving test before January 1997 will have this but you can check with the DVLA here https://www.gov.uk/view-driving-licence ).  The  C1 entitles you to drive vehicles between 3,500 kg - 7,500 kg.  Our motorhome is 4005 kg.  Driver's licence must be free of endorsements except for minor speeding or parking offences (if you have more than 6 points on your licence please contact us and we can contact our insurer).

What documents do I need to provide to hire the motorhome?
• Your full driving licence
• Two proofs of residential address.  This must be in the form of a utility bill dated within 2 months of your hire date.  This is to comply with our insurance policy. 
• We will ask you to provide a DVLA driving summary to validate your driving licence information with up to date details for our insurance purposes. We will require access to your online DVLA record. This is to validate any driving endorsements that you may have.

Is insurance included in the hire charge?
Full Comprehensive Insurance for the vehicle is included in the hire charge. This does not include internal fixtures, fittings and equipment, or any optional equipment that may have been added. Hirers are advised to take out their own insurance which includes personal possessions. There may be insurance surcharges dependent on driving history, minor convictions, and health restrictions. It is the hirers responsibility to provide full and accurate information. In the event of the motor policy being invalidated because of non disclosure of relevant facts the company will hold the hirer responsible for all losses, fines and any other eventualities.

Why do you require a security damage deposit?

The security damage deposit is refundable upon return of the Motorhome on time, undamaged, with a clean cooker/oven, interior and with the chemical toilet cassette cleaned & emptied. In the event of any damage to our vehicle (internally or externally) the £1,000 damage deposit or part of would go towards the repair (s).  For any insurance claim or accidental damage (internally or externally) £1,000 is your maximum liability.

Do you have breakdown cover?
Yes we have National Breakdown cover.

Will I be shown how to use everything in the motorhome before we set off?

Of course, we give a detailed demonstration of how everything works when you collect your motorhome-please allow an hour for this. We also supply a video "How to" guide for you to take with you on your travels.

Is there heating in the motorhome? Can I use the motorhome for winter touring?

Yes, the motorhome is fantastically insulated to either keep you warm in the winter or cool in the summer. There there is a duel fuel heating system on-board powered by gas or electric. You can choose to heat specific zones of the motorhome through a series of heating vents or just the main fireplace or choose both. Along with thick walls and a deep floor this makes the motorhome suitable for winter touring in the codest of weathers.

Do you allow dogs in your motorhome ?

We have a very strict policy of NO dogs or pets in our motorhomes at any time. Whilst we are animal lovers ourselves, this policy is for the comfort of our guests some of whom may have allergies. This policy ensures we maintain our very high standards of supplying an immaculately clean, allergen free motorhome for your enjoyment.

Do you allow smoking in your motorhome?

By law and for the comfort of all our customers smoking is NOT permitted in our motorhome.

Can I take the motorhome to festivals?

Yes, you can indeed take our motorhome to a festival, however there is an added premium for this service and permission to do so has to be obtained prior to hiring. 

Can I leave my car with you?

You are welcome to leave your car in our private driveway.We would request that you leave a set of keys with us incase we need to  move the vehicle.  You leave it at your own risk.

What is provided, what should I take?

We provide a range of crockery, cutlery and utensils for you to use along with a range of safety equipment. You will need to provide your own bedding such as duvets, covers, pillows and sleeping bags (we do offer bedding as an optional extra - see our pricing page). Make sure you have taken out travel insurance to cover you in the event that you lose or damage any of your personal possessions - Go Explore Motorhome Hire will NOT be held responsible for any loss/damage of this nature.

How should we plan our holiday?

It is best to plan your trip before you leave and look at suitable routes for a motorhomes. Where possible book campsites in advance and make sure they have the practical facilities you require, such as power, water and waste disposal facilities.

Is there a mileage restriction?
No, there is no mileage restriction. 

 

Are there power points in the motor-home?
Yes, there are numerous plug sockets and 12 volt chargers (the ones you have in your car), so please feel free to bring along your iPads, games consoles and hair straighteners. Serious Glamping! 

How many miles per gallon can I expect?

Around 24-28 miles per gallon depending on driving style. Our motorhome runs on diesel. We find we get a better MPG when we use a premium diesel fuel, which offsets the added cost at the pumps.

What does hooking up to mains electricity mean?

On most campsites you can park your motorhome on an electric hook-up pitch.  Electric hook up provides mains electricity which powers the fridge, water heater, central heating and re-charges the leisure battery. The on-board 240v plug sockets can only be used when hooked-up to the mains.  However, when completely "off grid" (not connected to electric hook up) you can be self sufficient running off the leisure battery for approx 2 days depending on usage. 

Do we need to bring our own bedding and towels?

We offer bedding and towel packs at a small additional cost. Please see our pricing page for more details.

Anything we've forgotten, please just ask !

Call us today on

07904 536779 or 07737 093642

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