Terms and Conditions

Booking Procedure
Bookings can be made by telephone or email. A non-refundable booking deposit of £300.00 per week (or part weeks) hire is payable at the time of booking and this will be deducted from the balance due. A booking form will be sent to you which must be completed in full and returned to us along with a copy of the Driving Licence(s) for all intended drivers of the vehicle. Only once the completed form has been received, along with copies of the driving licence(s) and the deposit paid, will the booking be confirmed.
Payment for the remaining balance of the hire charge will be due 6 weeks before the date of hire. If the balance is not paid by the due date, Go Explore Motorhome Hire reserves the right to cancel the booking and the deposit monies retained. Payment can be made via Bacs transfer. For late bookings (less than 6 weeks before the hire date), the full rental price will be payable at the time of booking.
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By making a booking and paying a deposit the Hirer is entering into a contract with Go Explore Motorhome Hire and agrees to abide by Go Explore Motorhome Hire Terms and Conditions.
Drivers and Required Information
Drivers must be aged between 30 and 70 (inclusive) and have held a Full UK Driving Licence for at least two years. Licence(s) must be valid, with a maximum of one speeding conviction. Only those drivers named on the booking form and previously approved by ourselves will be permitted to operate the motorhome.
If any drivers have any serious convictions within the last 5 years, 6 or more penalty points or any accidents in the last 3 years then please let us know as this may affect your insurance excess and we will be required to obtain authorisation to proceed from our insurers.
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To drive our 6 berth Swift Bessacarr, drivers who passed their test after 1996 may be restricted on the weight of motorhome they are permitted to drive. To drive this vehicle, you are required to have a C1 Category on your licence - You can check with the DVLA here https://www.gov.uk/view-driving-licence.
Our 4 berth Swift Voyager can be driven on a Standard Category B driving licence as long as all other criteria is met.
Go Explore Motorhome Hire will require proof of eligibility to hire and to drive the vehicle. The Hirer must provide the following items as requested. (Please note we cannot release the vehicle without these items being provided):
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Valid Full Driving Licence for each driver - required upon booking and photo card licence produced upon collection
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2 items of proof of address of the driver(s) - required 2 weeks prior to hire date (must match the address on your driving licence and if they do not match this will invalidate your insurance and therefore you will not be allowed to proceed with your hire and we cannot refund your booking)-
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Our insurance policy specifically requests utility bills no more than 3 months old
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DVLA Driving licence check – you will be asked to produce a check code via the DVLA website 2 weeks before hire date
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If a non-UK Licence holder then a passport must be produced together with a signed letter stating if you have any current points or convictions on your driving Licence.
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A security holding deposit will be payable via BACS 24 hours before the hire date (see ‘Insurance’ section below)
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Drivers are liable for any traffic or parking offences committed during the hire period and the law requires us to divulge hirer/driver details to the Police/relevant authorities upon request.
Go Explore Motorhome Hire reserves the right to cancel the hire if, at the commencement of hire, the Drivers’ licences are invalid or not according to the required conditions or if insurance is declined for any reason. Should this be the case, we cannot refund your booking.
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Insurance
Comprehensive Insurance for the vehicle is included in the hire charge and only drivers named in the booking form are permitted to operate the motorhome. Additional drivers can be added at an additional cost.
Please note that our insurance does not include internal fixtures, fittings and equipment, or any personal belongings of the hirer(s). Hirers are advised to take their own insurance which should include personal possessions.
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A vehicle damage deposit shall be taken at the commencement of the hire to cover any damage or loss for any incident or accident whilst the vehicle is on hire to you and in your care. The damage deposit will be returned within 3 working days from the end of the hire, provided there is no damage, shortages or incurred surcharges and fines.
A damage deposit is payable at commencement of hire as follows:
Swift Bessacarr 496 (6 Berth) - £1,250 (one thousand two hundred and fifty pounds)
Swift Voyager 494 (4 Berth) - £1,500 (one thousand five hundred pounds)
If the vehicle is returned in good condition, whole and undamaged, with a full tank of fuel, a clean interior, cooker, oven & empty chemical toilet tank and no other excesses to be charged, the deposit will be refunded within 3 days. Should the condition of the vehicle be otherwise; then repairs, replacements or cleaning costs will be charged against the deposit. If the hirer is found to have damaged the vehicle by negligence (i.e. no other person or vehicle is involved) the hirer will be responsible for full rectification costs which will be charged in full. Front and rear bumpers, over cab mouldings, roof lights, windows, wing mirrors and external doors are typical components prone to damage by negligence. (see ‘Negligence’ below)
Any damages or breakages will be charged at the market value of replacement, and we ask that any accident or damage MUST be reported to Go Explore Motorhome Hire immediately by telephone.
In the event of the motor insurance policy being invalidated because of non-disclosure of relevant facts, Go Explore Motorhome Hire, will hold the Hirer responsible for all losses, fines and any other eventualities.
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The motorhome is only insured for the hire period, i.e. agreed collection date & time and return date & time. If you are likely to be late in returning, you must contact us immediately by telephone, in order that we can make the necessary arrangements with our insurance providers. Driving of the vehicle after the expiry time of the hire, may result in the driver committing a traffic offence and subsequently liable to prosecution under Road Traffic Acts. Furthermore, the hirer will be responsible for any accidental damage, injury and consequential loss should you still be in possession of the vehicle after the expiry of the hire period.
Negligence
Items NOT COVERED under the insurance, and which are the SOLE RESPONSIBILITY of the hirer (you), are as follows: -
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Any damage above Windscreen height (the maximum height of the vehicle is clearly stated on the inside of the drivers’ sun visor*)
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Any damage to the windscreen, side windows and roof skylights
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Any damage to the wing mirrors
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Any damage to the wheels or tyres
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Any damage to the bike rack**
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Interior damage including stains, burns to seats, carpets, and other damage
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Any damage to the exterior bodywork and panels
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Vandalism and malicious damage of any kind to the vehicle
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The theft of the vehicle if the keys were left in it or the immobiliser key is stolen along with the ignition key (these should be kept separate at all times)
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Any damage caused by low oil, coolant or Ad-Blue levels during the hire period
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Any damage caused to the awning
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Personal effects within the vehicle
​*All drivers must be aware of the height of the vehicle and are responsible for all damage if driven under an obstruction that is too low for it to clear – examples being low bridges, height restrictions barriers, trees, signs etc. In the event of such damage occurring, as stated above, this will be the SOLE RESPONSIBILITY of the Hirer as the Insurance will NOT apply. THE HEIGHT, WIDTH, LENGTH & WEIGHT OF THE VEHICLES ARE CLEARLY DISPLAYED ON THE INSIDE OF THE DRIVERS’ SUN VISOR.
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**The hirer is responsible for the use of the bike rack mounted at the rear of the vehicle. Be it themselves or other occupants of the vehicle using it to mount/dismount bikes. THE TOTAL COMBINED WEIGHT OF ALL THE BIKES ON THE RACK AT ANY ONE TIME MUST NOT EXCEED 60KG. Individual bikes should be weighed prior to the commencement of the hire period to ensure this maximum load limit is not exceeded.
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The motorhome is fitted with an HD dash cam, which operates via GPS. It is equipped with numerous sensors which measure speed, impact and G-force. It is there for your own safety and must not, under any circumstance, be switched off. If switched off this will invalidate the insurance cover during your hire.
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​Smoking
It is against the law to smoke in any hire vehicle. A fixed penalty notice of £100 will be imposed if there is any evidence of smoking in our motorhomes and a maximum of the full security deposit could be imposed if any damage has been caused due to smoking.
Liabilities
The Hirer:
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Is liable for any costs and expenses incurred for speeding, parking fines, congestion charges and for any other offences committed against the Road Traffic Act or traffic regulations.
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Is responsible for the control of the vehicle at all times.
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Is responsible for all passengers in the vehicle to ensure seatbelts are worn as required by law.
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Shall not use the vehicle to carry passengers or goods for hire or reward.
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Is responsible for obtaining written consent from Go Explore Motorhome Hire prior to carrying out any adjustments or repairs to the vehicle.
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Is responsible for keeping the vehicle locked at all times when unattended and also responsible for ensuring the Immobiliser key fob and ignition key fob (4 berth) are kept separate at all times.
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Is responsible for the regular checking of oil and water levels and to use the correct type of fluids whilst on hire, to include the correct fuel type.
We accept no liability for replacement vehicle costs, travel or accommodation costs or any other consequential loss claims arising from motorhome breakdown; fair wear and tear, collision or any other such related causes. Any damage (no matter how minor) to either the exterior or interior must be reported immediately by telephone to Go Explore Motorhome Hire on 07879811034 or 07384393012. This will enable us to order parts so that the vehicle can be repaired upon your return so it is immediately available again for the next hirer.
Go Explore Motorhome Hire undertakes to ensure that upon collection by the hirer, the vehicle is in good order and that it complies with current UK road tax, has a current MOT, up to date habitation certificate and that all systems are functional unless otherwise stated as inoperative or not tested. Go Explore Motorhome Hire will have checked the engine, water and oil levels prior to your departure.
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Cancellations
All cancellations must be in writing. If you need to cancel your booking the following will apply:
More than 6 weeks before hire date – the non-refundable booking deposit will be retained. If there is no replacement booking found, then the full amount will be retained. If a replacement booking can be found, we will refund the balance minus an administration charge of £150.
Less than 6 weeks or no show – 100% of the total hire charge will be retained.
Go Explore Motorhome Hire reserves the right to cancel the booking if, at the commencement of hire, the driver’s license(s) is invalid or not according to the conditions set out. In these circumstances the total hire charge will be forfeited. You are advised to let us know immediately of any changes to the drivers' licence(s) (to include any additional offences/points/bans etc.) after we have accepted your booking.
Due to circumstances beyond the control of Go Explore Motorhome Hire and if the vehicle is not available for hire (due to an accident, theft or any other reason or circumstance) we will refund all monies paid. Go Explore Motorhome Hire will have no obligation whatsoever concerning refunding any costs incurred for campsite bookings, events, etc.
Please note we do recommend our customers to take out the appropriate holiday insurance.
Collection and Returns
Standard Times – The motorhome is available for collection between 9am and 11am on the first day of hire and must be returned between 1pm and 3pm, on the last day of the hire. Other arrangements can be made, but these must be agreed in advance and are subject to availability of the motorhome.
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Failure to return the motorhome within the agreed time on the last day of the hire shall incur a LATE RETURN PENALTY of £100 per hour or part thereof, together with any other costs incurred, including any compensation payable to the subsequent hirer. Failure to advise us of a late return could also result in a prosecution for driving whilst uninsured
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No refunds will be given if the motorhome is returned early.
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Upon return of the motorhome Go Explore Motorhome Hire will check the vehicle for damage, cleanliness, shortages, fuel and any additional hired equipment. Failure to return the vehicle in a clean condition will incur a valeting charge of between £50-£75. Also, a charge of £30 will be levied for unemptied chemical toilet tanks.
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The hirer’s (your) vehicle can be left at the motorhome pick up point. This will be left at the hirer’s (your) risk. No liability will be attributable to Go Explore Motorhome Hire for any loss or damage caused in your absence.
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Vehicle Handover - There is plenty to cover during our vehicle familiarisation session which will take approximately one hour at the time of collection. Please ensure that you allow time for this process. If you have any questions regarding the operation of the vehicle during the hire period please contact Karen on 07879811034 or Nigel on 07384393012. A comprehensive manual with instructions and useful information can be found inside the motorhome for your convenience but we are always on hand to answer any question, however big or small.
During the handover the hirer is advised to check the vehicle thoroughly before leaving the premises and any damage will then be noted on the condition report. This report will be signed by the hirer and Go Explore Motorhome Hire.
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The Fuel Tank
The fuel tank will be full before departing and the fuel gauge will be noted upon collection. It is the hirer’s responsibility for returning the vehicle with the fuel gauge at approximately the same point. Any shortage will be charged for at the local forecourt price + a £10 surcharge.
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Punctures/Tyre Damage
There is a spare wheel located under the motorhome (jack/tools under front passenger seat) and a puncture repair kit (foam spray repair / electric pump) designed to get you to a tyre repair centre for repair/ replacement. If you are not confident using the kit, we recommend that you call us for assistance. If you are confident to use the kit then you can do so and make your way to the nearest tyre repair centre. The specialist tyre foam can simply be cleaned out of the tyre and a far more cost effect repair carried out.
Please note that the Hirer is liable for the cost of repairing or replacing tyres damaged during the hire period. If the puncture repair kit is used, this will be at a cost of £30 to cover its replacement
If you do have a puncture (nail / screw / foreign object in the tyre), it may be that it can be repaired rather than replaced. A tyre repair centre will advise if a repair is possible which is likely to be significantly cheaper than a replacement. If, however, you do need to get the tyre replaced, the tyre must be the same make / specification as the other tyres on the motorhome.
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​Dogs
We have a policy of allowing a maximum of two small/medium size dogs OR one large dog (Breed will need to be specified on booking and no dogs listed under the Dangerous Dogs Act 1991 will be allowed). They must be well behaved, and we must insist that they are not allowed on any furniture/seats/beds. Any evidence that this has occurred may, unfortunately, result in part of your security deposit being retained for professional upholstery cleaning.
​Festivals
We are happy for customers to take our motorhome to festivals, grand prix etc. If this results in being towed in or out of fields and the underside or inside of the vehicle getting extremely muddy, we reserve the right to impose an additional cleaning charge (please see Collections and Returns Section). Please also be advised there is an additional charge for festival hire. (Please contact us for more details).
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Accidents or Breakdown
In the event of an accident or breakdown, please notify Go Explore Motorhome Hire immediately.
In the unlikely event of a breakdown, the vehicle is covered for 24/7 UK and European (additional charge taken on booking) roadside assistance and recovery. Details of our breakdown company contact information can be found in the information manual inside the vehicle.
Go Explore Motorhome Hire will not be held responsible for any consequential expenses or losses, e.g. hotel or transport costs, or any 3rd party claims or damages, subsequent to any breakdown of the motorhome. Any breakdown, malfunction or damage caused by your negligence will be at the Hirer’s expense (including, but not limited to, incorrectly refuelling vehicle, locking the keys inside vehicle and losing keys.
Should the damage to the vehicle require specialist repair, we may require you to return the vehicle prior to the scheduled end of hire and no monies will be refundable.
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General
Go Explore Motorhome Hire reserves the right to refuse to hand over the motorhome on arrival of the hirer to any person who we consider unsuitable to take charge of the vehicle due to concerns of the safety of the vehicle, its occupants or other road users. Under these circumstances the total hire charge will be refunded in full immediately. Go Explore Motorhome Hire will have no obligation whatsoever to refund any monies paid for campsites, events or any other travel expenses.The motorhome and its contents remain the property of Go Explore Motorhome Hire at all times. The Hirer is required to keep the vehicle securely locked at all times when it is left unattended to include keeping the immobiliser fob separate to the ignition fob (4 berth).
Go Explore Motorhome Hire reserves the right to vary rates and conditions at any time.​​​
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